Reservation & Ticketing Agent
Location : Mumbai
Duties & Responsibilities:
To consistently provide the highest standard of guest service and handle all activities at the International Airport - Ticketing Office
Qualifications:
Graduation is a must
A minimum of 3 years experience in reservation and ticketing
Must have excellent computer skills
Must have excellent verbal skills
Pleasing personality
A people oriented individual, extrovert and good at building relationships
Key responsibilities:
Assisting guests at the counter and giving them options for travel as per their needs and requirements Issuing tickets.
Handling guest calls regarding reservations, fares, various schemes and the frequent flyer programme. Preparing daily and weekly Sales reports
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Sales Associates
Requirements:
We are looking for young dynamic and enthusiastic youngsters to join our sales organisation. The ideal candidate should have a minimum of 2 to 4 years of relationship selling experience, preferably in the service and hospitality industry.
Airline sales experience is not mandatory. Candidate should have worked in an aggressive competitive environment and should have proven abilities of achieving targets over at least 2 sales cycles. The position is transferable anywhere in India at short notice. He/She should have excellent PC skills with specific emphasis on excel and powerpoint.
He/She should have a pleasing personality with excellent communication and listening skills.
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Females in the age group of 20-30 with a pleasing personality. Should have 2-3 years of work experience with an airline, travel agency or hospitality industry and should be familiar with the requisite guest service processes.
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Guest Services Supervisor
Requirements:
The candidate should have a minimum of 2-5 years experience of all airport handling functions including flight handling and a basic knowledge of load & trim.
The candidate will handle all responsibility of a shift in-charge and should possess the ability to handle tough situations and a team of ground staff. Graduation is a must.
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Guest Relations Executive
Qualifications:
Graduation is a must.
Certificate course or diploma in Guest Relations will be preferred.
A minimum of 5 years experience in services industry, background of hotel guest relations, event management companies or airlines.
Prior job responsibility should have necessarily involved direct interaction with guests.
Must have excellent computer skills, written and verbal skills.
Pleasing personality and a passion to serve guests.
A people oriented individual, extrovert and good at building relationships.
Key responsibilities:
To coordinate and manage a variety of services of the First Class lounge, designed to provide the best of guest experiences.
Supervises day-to-day travel requirements of Kingfisher First/VIP/CIP guests; oversees travel itinerary, monitors specific travel arrangements and handles related details.
Supervises development and implementation of new Guest Relations programs as assigned under the direction and supervision of the Management.
Ensures that lounge service providers are properly informed and prepared for daily activities, coordinates ordering, maintenance and distribution of appropriate supplies.
Ensures service to guest is of high quality, involvement in guest response system via mail, telephone or in person.
Provides value added service to guests such as gifts on birthdays/ anniversaries or personal visits during any service recovery assignment.
Participates in service recovery, and ensures progress is appropriately monitored and on target.
Improves performance and enhances guest experience through continuous interaction and involvement.
Coordinates, plans and advises on matters relating to guest flow, queuing and counter staffing to the Airport Manager.
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